Q: How to Choose an Education Agent? A: Use Your Best Judgement

And Don't Forget the Tried-and-True Carrot & Stick Approach Colleagues sometimes ask me to recommend education agents in Viet Nam. While I'd like to be able to help them in this regard, I can't.  The simple reason is that this is such a problematic (read shady) and unregulated sector.  There is no one (or one … Continue reading Q: How to Choose an Education Agent? A: Use Your Best Judgement

Direct Applications on the Rise

While Viet Nam is still primarily an agent-driven market, growing numbers of students are beginning to bypass education agents and apply directly to educational institutions, especially for certain types of institutions and programs with simpler application procedures.  In some cases, more than 50% of all apps are directly from students. The reasons for this recent … Continue reading Direct Applications on the Rise

How Many Students Will You Send Us?

I occasionally receive inquiries from colleagues asking me how many students will I refer to their institutions by a certain term, i.e., semester or quarter.  The assumption behind the question is that the company I work for, Capstone Vietnam, a full-service educational consulting company, follows the traditional agent model of student recruitment.  In fact, we … Continue reading How Many Students Will You Send Us?

Of Dogs, Fleas, & the Occasionally Dirty Business of International Student Recruitment

A Deal with the Devil aka Partners in Unethical Behavior? Discussions about the use of commission-based recruitment and international student recruitment in general are often couched in black and white terms.  The former refers to the unethical business practices of many education agents whose overriding goal is money, and lots of it as quickly as … Continue reading Of Dogs, Fleas, & the Occasionally Dirty Business of International Student Recruitment

“International recruitment offices in higher education are making big strides by partnering with agents”

Now here's something you don't see every day, an advertorial or infomercial, if you will, in The Chronicle of Higher Education (CHE), the weekly "bible" of US higher education.  Here's the deal:  IDP, in this case, pays a lot of money ($11k) to place an article about how great it is for colleges and universities … Continue reading “International recruitment offices in higher education are making big strides by partnering with agents”

Meet the new boss, similar to the old boss: new agent regulations unveiled in Vietnam

Vietnam is a country in flux and the international education sector is no exception. In fact, it is a case study of changes and reforms. Mark Ashwill, the MD of Capstone Vietnam, looks at the current regulatory system for education agencies and what consultants must do to succeed in this exciting market. This is the … Continue reading Meet the new boss, similar to the old boss: new agent regulations unveiled in Vietnam

Decoding International Students’ Experiences With Education Agents: Insights for U.S. Institutions

This is an excellent survey conducted by World Education Services (WES) about the use of education agents by students around the world - with the exception of Southeast Asia, the Middle East, and North Africa. Here's a brief note about their analysis, including some caveats. Survey results are broken down by region of origin. We … Continue reading Decoding International Students’ Experiences With Education Agents: Insights for U.S. Institutions

The Education Agent Issue in the US: Like a Bad Penny

It’s reminiscent of those trick candles that delight children and adults alike.  (OK, some adults.)  You blow them out and they continue to relight themselves – like magic!  While the US was late to the agent debate, actions that have been taken to date, while most would agree represent progress, have clearly not assuaged everyone’s … Continue reading The Education Agent Issue in the US: Like a Bad Penny

NACAC Takes Step in the Right Direction

Admissions group calls on colleges to require recruiting agents to disclose their financial ties to those they are seeking to recruit. I'm happy to see NACAC (National Association for College Admission Counseling) moving in this direction.  Ultimately, of course, it's up to institutions to hold their education agents to high standards using a multifaceted carrot/stick … Continue reading NACAC Takes Step in the Right Direction

“Take responsibility for ensuring ethical recruitment”

Using education agents is fraught with risks, but those with a long-term vision realise that doing business ethically is better for business, so how do you choose wisely and ensure accountability? Here's my latest University World News piece, this time about ethical international student recruitment.  I wrote it in direct response to a July 2016 … Continue reading “Take responsibility for ensuring ethical recruitment”