Archive for September 2010

Buyer Beware: The Potential Pitfalls of Agency-Based Recruitment

25/09/2010

In the remarks referenced in my last post Ambassador Michalak also spent a couple hundred words on the subject of education consultants, or agents.  His advice was spot-on (my italics): 

“Some parents may choose to work through an agent when looking to find the appropriate school for their child in America. Agents are local representatives for a school or group of schools who are compensated for their services, either by you as the client or by the school for which they represent, or both.  For those parents who are considering working with an agent, please do careful research to understand the fees associated with their services and understand that agents cannot guarantee admission to a school nor can they guarantee issuance of a student visa. Any agent who promises either of these things is not being completely honest with you. The Embassy and the U.S. Department of State do not endorse agents nor do we have oversight over their business dealings in foreign countries. We therefore encourage parents and students to carry out the proper due diligence, or research and verification, before entering into an agreement with an agent to make sure you receive the services that you pay for. Please also remember that you do not have to pay money to receive education advising support, EducationUSA provides this free of charge.”

Here are two relevant excerpts from a forthcoming article of mine about this issue:

The former (EducationUSA advising centers) are charged with the task of representing all of U.S. higher education not individual schools.  As such, the service they provide is valuable but very basic; the amount of time advisers are able to spend with any one student or parent is necessarily limited.    

As many in the field have observed, agents understand the local language and culture, and are in a position to establish long-term relationships.  They come in all shapes and sizes, encompassing the good, the bad and the ugly.  Referring to the latter two categories, Philip G. Altbach, director of the Center for International Higher Education at Boston College, noted a couple of years ago that “There are a lot of bottom feeders out there,” but admitted that “In a globalized world, where some people need a lot of guidance to get here, there may be a legitimate place for responsible middlemen.”

U.S. Ambassador Highlights Accreditation in Remarks

20/09/2010

Ambassador Michalak and EducationUSA Adviser Nguyen Huyen cut the ribbon. Photo Courtesy of U.S. Embassy

I was pleased to see Ambassador Michael Michalak talk at considerable length about accreditation at a recent ribbon cutting ceremony for the Embassy’s new EducationUSA advising office.  In fact, over half of his speech focused on this important topic.  

When I was IIE-Vietnam country director from 2005-09, this was one of my “signature issues,” and I worked closely with the Public Affairs and Commercial Service sections of the Embassy and Consulate General, each with a somewhat different interest.

 The U.S. Mission (Hanoi & HCMC) receives a steady stream of requests to meet with U.S. higher education colleagues and send staff to various events, including graduation ceremonies.  The question is always this:  is the institution making the request accredited?  If not, having an official U.S. government representative present has some potentially nasty public relations implications.  The U.S. State Department’s official position is that it works only with officially accredited U.S. colleges and universities.    

The timing of Ambassador Michalak’s comments is not coincidental.  In July and August, the Vietnamese media devoted large quantities of ink and countless megabytes to the issue of unaccredited schools operating in Vietnam, most of which are based in the U.S.   As I mentioned in a June 2010 post entitled Get a Ph.D. in America Without Knowing English!

This issue is a quietly ticking time bomb that will explode not all at once but over an extended period of time, slowly, insidiously, invisibly for the most part but nevertheless destructively.  The cumulative effect of “US higher education institutions” cheating students and parents will tarnish the luster and damage the reputation…  of accredited US colleges and universities.  Thus, we will be doing ourselves and foreign countries a favor by taking the issue of learner protection seriously and taking the necessary steps to rein in, or at least expose, unaccredited schools. 

It is an issue that should also concern the US State Department because part of its work is directly related to public diplomacy and the United States’ image in the eyes of the Vietnamese and people of other nationalities. 

In referring to why there are so many Vietnamese and other international students studying in the U.S. (i.e., quality and “a decentralized system of quality assurance called accreditation”), the Ambassador noted understatedly, “I know this is a topic of some concern here in Vietnam and I want to explain to you what this system is in the U.S….”  After providing an overview of the system of accreditation, including some history, he offered the following advice: 

Just like institutions that are considering partnering with a U.S. school, prospective students must also undertake due diligence by carefully investigating the school they plan to attend and determine if it meets the level of academic standard they expect.  Similarly, Vietnamese institutions wishing to partner with a U.S. school should also conduct thorough research and determine if they seek to base the partnership on strong academic standards. The first and most important step in determining a school’s legitimacy and quality is to check whether an institution is accredited by a “recognized” body or bodies. To do this, visit the websites of the U.S. Department of Education and the Council for Higher Education Accreditation. You may also reference the U.S. Embassy’s “Accreditation Resources” website which includes specific questions that should be asked in assessing an institution. 

The Embassy also has an interest in facilitating broader and deeper relationships between U.S. universities and Vietnamese universities.  Again, accreditation status is the starting point in all of these discussions.  If a U.S. school does not have accreditation or an active plan to become accredited, we will not support that school’s efforts to establish relationships with foreign schools because they have not made the effort to show they meet certain quality standards.  At the same time, we would encourage Vietnamese institutions to continue to support joint programs with accredited U.S. schools as these can provide many of the benefits of a U.S. education while never having to leave Vietnam. 

The last comment is especially striking.  Indeed, to my knowledge, it’s the first time the U.S. Mission in Vietnam has taken a public stance on this issue, and I applaud the Ambassador for drawing more attention to it.  Also a first:  both the Embassy and the Consulate General have a section entitled Accreditation Resources in English and Vietnamese (Kiểm định Chất lượng các trường Đại học Hoa Kỳ).  As of today (20 September), it took the third slot in the In the Spotlight section of the homepage, sandwiched between President Obama’s Address on the End of the Combat Mission in Iraq and Jan. 2010 Education Conference Report .

Offshore Development Centers “Off the Beaten Path”

18/09/2010

As promised and following up on my recent Intel post, here are a few words about Enclave Offshore Development Centers, a small forward-looking U.S. IT company in Danang.  For some background information about Enclave, check out this 2008 article entitled Da Nang’s transformation into Vietnam’s ‘next place’.”

While Enclave obviously doesn’t have the resources Intel has, it does have leadership with vision, energy and extensive knowledge of Vietnam.  It is finding other cutting-edge ways of addressing some of the shortcomings of Vietnam’s higher education system, including a 12-week “boot camp” for new engineering graduates that transforms them into production engineers. 

In order to be employed at Enclave, candidates must: have a 4-5 year degree in computer science from an accredited university, pass a professional engineering examination, demonstrate indicators of success, pass two interview panels and pass Enclave’s engineering boot camp

The Enclave Boot Camp encompasses the following, excerpted from the company’s website: 

  • Capability and capacity
  • Knowledge/skills sets
  • Professional process
  • Standards
  • Discipline and teamwork
  • Delivery skills
  • Professional communication
  • Secondary language
  • Efficiency gains
  • Results and progress
  • Teamwork
  • Professional diligence
  • Mission mindset
  • Project practicum
  • Real life projects with all the challenges and headaches: deadlines, change requests, catch-22s, and ambiguous instructions. Interruptions, reassignments.
  • Boot camp is a rude awakening for most new engineering graduates. School is over.  Now it’s time to work.
  • It is stressful, overwhelming, and challenging.  Individuals must successfully adapt to working in teams and roles.
  • Those unsuited quickly drop out. What remains are dedicated, capable engineers with pride and professionalism in their work and their team.
  • Boot camp boosts efficiency.

Photo Courtesy of Enclave

In addition to this innovative approach to bringing new employees up to speed on multiple levels, Le H. Hung, the CEO of Enclave, is active in higher education in the region, including as an instructor.  This is a wise investment of time and talent that will pay off in spades for Enclave and other IT companies.

US and Intel Invest in Engineering Education in Vietnam

15/09/2010

A couple of years ago Intel Vietnam had recruited just 40 qualified employees out of the 3,000 for its recruitment plan to 2010. The company reported that it lacked qualified engineers, technical team leaders and technicians. This is a common complaint among employers and shouldn’t come as a surprise given Vietnam’s current stage of development and a higher education system struggling to catch up with the economy.

Since Intel can’t afford to wait for Vietnam’s universities to produce graduates prepared to work in an international-standard environment, which they will in due course, and it is a company with considerable resources (Intel reported second-quarter revenue of $10.8 billion, up 34 percent year-over-year), it has followed a logical course: 1) create its own pipeline by helping a select group of Vietnamese universities, future feeder schools, upgrade the quality of instruction and infrastructure; and 2) set up a scholarship program for promising young engineering students who will study in the U.S. and return to Vietnam to work for Intel.

In the first instance five Vietnamese universities, including

were chosen to be part of a three-year program to improve the quality of their engineering programs. The $2.5 million higher engineering education alliance program is being implemented by the U.S. Agency for International Development (USAID), Arizona State University (ASU), and Intel, which is contributing $1.5 million to the project. The first group of lecturers traveled to the U.S. this past summer for a six-week summer course in both hard and soft skills with a focus on applied learning, teamwork and student engagement.

As part of the Intel Vietnam Study Abroad Program (program website, Maseeh College of Engineering and Computer Science, PSU), Intel is sponsoring third-year engineering students from select universities to complete their Bachelor of Science degrees in Electrical or Mechanical Engineering at Portland State University (PSU). The program was launched in July 2010 with an intensive academic and living orientation in Portland, Oregon. This month the second cohort of Intel Vietnam Scholars (4.5 minute streaming video) began the first of two years of academic study at PSU. Upon graduation in June 2012, they will return to Vietnam to begin engineering careers with Intel in Ho Chi Minh City.  Here is an update on this year’s Intel Vietnam Scholars from PSU:  New Intel scholars arrive from Vietnam

The 2010 Intel Scholars gather in front of the Maseeh College of Engineering and Computer Science, their new home for the next year. Photo Courtesy of PSU

Other (much smaller) companies have blazed a similar trail.  Stayed tuned for a post about Enclave, an American-owned IT company in Danang.

StudyUSA Community College Fairs in Vietnam

11/09/2010

Here’s a promotional YouTube video for students:

Americans and the Other

10/09/2010

No, this is not a Vietnam-related post, at least not directly.  Indirectly, however, there is a Vietnam connection.  I was invited to speak to a group of US higher education colleagues about Vietnam in early February 2010 at a seminar in Washington, D.C.  During my presentation, the snow began falling right on schedule, and kept falling throughout that day and into the next in what became one of the worst snowstorms in local history.   The photo, taken near my hotel, was the inspiration for a short essay entitled Americans and the Other (PDF) that appeared in the September/October 2010 issue of International Educator magazine.

China and Vietnam: Gregoire’s upcoming trade mission aims to increase Washington’s export business

09/09/2010

Gov. Chris Gregoire will help local companies reach international goals during her upcoming trade mission to China and Vietnam this fall.

From Sept. 13 to Sept. 24, Gregoire will travel to Asia with representatives from 50 small and medium-sized businesses to create new export opportunities for the state.

Follow this link to read the entire article from Northwest Asian Weekly (12 August 2010).

There will be a Washington State Higher Education Forum (PDF, 481 kb) from 4-5:30 p.m. on 20 September at the Hilton Hanoi Opera Hotel featuring Governor Gregoire and representatives from four Washington universities and colleges:  Lake Washington Technical College, University of Washington, St. Martin’s University and Shoreline Community College.

Trade missions are great as a form of initial exposure to a new market and a starting point for what will, hopefully, become long-term and mutually beneficial relationships.  What’s better is a long-term in-country presence that focuses on trade between, say, Washington State and Vietnam, and higher education.  Oklahoma has been very successful in this regard dating to the mid-1990s and Maryland outsourced this task to a MD-based company last year.  I’m a big fan of The Oklahoma Model.  If you want to learn more, please drop me a line.

“Education is not the means to an end”

03/09/2010

Fields Medal winner says the Vietnamese youth has to change its attitude towards education and develop a thirst for knowledge

Professor Ngo Bao Chau receives the Fields Medal from India President Pratibha Patil at the International Congress of Mathematicians in Hyderabad on August 19.

Ngo Bao Chau, dual French and Vietnamese citizen, recipient of the 2010 Fields Medal, the “Nobel Prize” of mathematics, is everywhere these days. After receiving his award at the International Congress of Mathematicians in India, Professor Chau traveled to Vietnam for a hero’s welcome before continuing on to The University of Chicago to assume a position as professor in the Department of Mathematics

During his visit, Professor Chau offered some refreshing advice to Vietnamese young people and their parents.  In a country in which many parents push their children to extremes in pursuit of academic success and where many young people suffer from excessive levels of study- and exam-related stress, education is too often a means to an end (getting a good job, material success) rather than a journey. 

Chau noted that while many Vietnamese students have won medals at the International Mathematical Olympiad, they failed to become famous scientists.  He intimated that what is needed is an educational system that values and nurtures creativity and innovation.  In the long run and on a macro-level this will likely mean the difference between “made in Vietnam” and “designed and made in Vietnam,” in the words of a colleague who studies continuous quality improvement (CQI) here. 

This is reminiscent of what Albert Einstein once said about the value of education in a liberal arts college:  “The value…is not the learning of many facts but the training of the mind to think something that cannot be learned from textbooks.”  I’m also reminded of a saying from the Greek philosopher, Plutarch, which currently appears in my e-mail signature file:  “The mind is not a vessel to be filled but a fire to be kindled.”

Chau’s parents were role models in this respect.  His mother never reminded him to do his homework and only encouraged him to sleep early and take care of his health.  His father helped to motivate his son to achieve new goals and realize his dreams but without any pressure.  Chau was born with an intellectual gift and his parents did what they could to help him actualize his potential.  If only all parents in Vietnam and elsewhere were so wise.

“Business for a Cause”

01/09/2010

Vietnamese-American David Duong has spun gold from American trash

David Duong (left) with President Obama after his appointment to the Vietnam Education Foundation (VEF) Board of Directors

I especially like the first line of this 27.8.10 Thanh Nien News article.  David Duong is the classic rags-to-riches story.  He saw an opportunity and took advantage of it.  His companies, California Waste Solutions and Vietnam Waste Solutions are excellent examples of “doing well and doing good.” 

His ambitious and doable plan to bring U.S. university campuses to Vietnam is what I described in a recent article (Vietnam: A Rising Star on the U.S. Higher Education Scene) as the “next frontier” – offering Vietnamese students and parents the more affordable option of pursuing quality U.S. higher education at home.  

What Mr. Duong said about “teaching people to fish” is one of my favorite expressions.  It is, of course, a saying from Lao Tzu, the Chinese Taoist philosopher:  ”Give a man a fish and you feed him for a day. Teach him how to fish and you feed him for a lifetime.”

“U-I spends federal stimulus money on foreign student recruitment”

01/09/2010

I recently came across this news item.  The University of Iowa received $35 million in federal stimulus funding of which it used $200,000 to hire a recruiter and buy advertising.  “The three countries that provide us with the largest number of international students are South Korea, China and India,” according to UI President Sally Mason.  UI’s international student population rose dramatically, from 30 undergraduates four years ago to nearly 500 this fall semester. 

This is money well spent.  In 2008/09 the economic benefits of international students to the State of Iowa was $204,025,000.  The contribution of UI’s 2379 international students was estimated to be $53,515,000.  (That averages out to $22,495 per student.)  Up the road a ways in Cedar Rapids, Kirkwood Community College had a total contribution of $3.95 million from its 191 international students.  For more information, check out The Economic Benefits of International Education to the United States for the 2008-2009 Academic Year:  A Statistical Analysis, (PDF)  published by NAFSA:  Association of International Educators. 

While there are many benefits, tangible and intrinsic, to recruiting and hosting international students, it’s the economic impact argument that seems to carry the greatest weight in the realm of politics and in these economically troubled times in the U.S.

 (Source:  NAFSA:  Association of International Educators)


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